One-Stop Logorrhea Shop

Outsource This
November 16, 2009 @ 11:44 pm | So Sayeth Da Kaml

I have officially spent 163 minutes – five phone calls combined – speaking with various Dell agents. Included in those minutes were 7 different transfers. And more than half of those minutes ate into my allotted monthly cell minutes.

I was treated to every variation of Southwest Asian accent and every model of complete incompetence as no one was able to tell me where in the hell my laptop was. The fact that I had to service it and get it repaired less than a month after purchasing it should have been a huge red flag.

I realize the necessity for major corporations to outsource. They are clearly so destitute for money and so in need of cheap labor that they would rather marginally train people overseas to handle all customer service issues. Right. However, here are some loops holes:

1) The American culture and mentality is in and of itself unlike anything else on the planet. We have enough problems trying to deal with American consumer rage and impatience. Inflicting that anger on some poor Indian man or woman trying to make meager ends meet is painful.

2) Americans get on the defensive when presented with someone who has an accent. Now, I am pretty good at understanding anybody. I am multilingual and was raised in another country. However, when even I can’t understand what in the hell you are saying then there is a major problem.

3) If your agents can’t speak English…why in the hell have you hired them?

4) The training must be so Pavlovian because I have memorized several of their key responses. They are not actually offering service and solutions, but merely reading from a pre-prepared script. This does not help when troubleshooting technical issues. Either hired people with the proper training or TRAIN them to do more than read from a company bible.

5) American agents are clearly accessible as I was finally transferred to one after running the gauntlet of accents and confusion. Stop being a lazy cheapskate corporation and realize you are losing customers or lowering your public image by forcing people to deal with outsourced employees.

I have zero tolerance for this business practice. ZERO. It’s annoying and aggravating. And while I understand it creates much needed jobs for poverty-stricken countries, how’s about you focus on your OWN unemployed citizens. Cheap labor is not a foreign concept to American soil.

Now…when can I get my laptop back?


writmisc: Grad School
November 16, 2009 @ 5:19 pm | So Sayeth Da Kaml

I somehow stumbled across this book review/article I wrote for Pedagogy in the year that it launched. I amazed at my sentence construction because it is so grad school and while the tone is clearly me I don’t even recognize this writer. Strangely, the content still all holds true.

Invasion of the Corporate Body Snatchers
The Knowledge Factory: Dismantling the Corporate University and Creating True Higher Learning. By Stanley Aronowitz. Boston: Beacon, 2000.

Our universities are turning into elitist bubble-gum factories where students, after four years of processing, emerge as vocationalized drones with no sense of culture or education; they are automatons waiting to be placed somewhere in the work sector, often in an area outside their field of study. The corporatizing of universities becomes more serious with each passing year and shows no sign of slowing as attention is diverted from a dedication to education to a preoccupation with the almighty endowment fund. While corporatization has been a concern for several decades, only in the last ten years has the familiar ethic of scholarship–to advance and transmit knowledge–been replaced by the commodity fetishism of the marketplace. The ivory tower has turned into a pewter skyscraper where everyone involved in higher education, from students and faculty to administrators, is a shareholder.

In The Knowledge Factory Stanley Aronowitz continues this line of criticism, sparked by Allan Bloom’s The Closing of the American Mind in 1987 and pursued in one form or another by Henry Giroux, Cary Nelson, Stephen Watt, Edward Said, and many others. In a sardonic, witty narrative peppered with engaging anecdotes, Aronowitz moves beyond a decades-old debate into the very nature of the American university to provide a solution for the burgeoning problem of corporatization. [End Page 151]

According to Aronowitz, once the Cold War began, the university system gave way to research-centered training hubs whose primary goal was to train students for specific jobs. Colleges were transformed into trade schools. Students, once regarded as learners, became consumers and targets of marketing schemes–customers whose preferences were to be satisfied rather than challenged. Commodity has supplanted idealism as more students have enrolled in business and technical fields, leaving the social sciences and humanities barren. Most universities fail to see this as a problem because of the increase of students in the departments that receive most of the grants and endowments from outside donors, who eagerly await the graduation of their “investments.” Aronowitz believes that their eagerness pressures faculty to keep grade point averages high and to keep the customers, on both ends, happy. Faculties are more like employees than members of communities dedicated to intellectual concerns: “Increasingly, the institutions of faculty control are losing their status and are viewed by administration as, at best, a nuisance whose utility for purposes of legitimation may have overreached its limit” (67).

While those who disagree with such changes could fight against the system, Aronowitz views resistance as futile due to the growing use of adjuncts and teaching assistants in place of assistant professors. That is, job security has overshadowed principles. Administrative and corporative power is placed above the purposes, needs, and desires of faculty and students. There is little cultivating of the critical minds of students and a lot of vocational training to gratify the interests of donors and parents. The crisis, according to Aronowitz, reflects an idealistic belief in the power of higher education as an institution that prepares people for life in the larger world. However, universities have defined “preparation” as training for specific jobs, not as universal and “wholesome” education. Bottom-line management and partnerships with corporations are given priority over the obligation to educate students, and when universities do get around to educating, the process is reduced to credentialing.

Of course, students are not the only ones who suffer; so do the faculty. Nearly half of all higher-education faculty are part-timers. Many of those lucky enough to be hired full-time are subjected to short-term contracts with no chance for tenure, so the educational workforce will be more flexible and diverse. Aronowitz’s solution? Return to the passion and desire that first drove teachers and professors to unionize in order to get the benefits they deserved. They must now become “agents of a new educational imagination” [End Page 152] who must “reverse the de facto end of mass public higher education through collective bargaining” (101).

The situation, I believe, would be less troubling if corporatization were limited to Ivy League and similar universities; however, it operates at many different universities across the country and even affects the junior colleges. These stepping-stone institutions, once devoted to raising the “academically challenged” to the higher levels of education, are adopting the bureaucracies of the elite. Students with poor GPAs or SAT scores are finding it harder to get in. Many junior colleges have gone so far in the imitation of universities that they have set up different campuses in their areas and counties and offer bachelor’s degrees. In other words, junior colleges no longer necessarily provide underprivileged or less academically inclined students with the chance to improve their skills. They are becoming as economically driven as upper-level institutions.

Aronowitz also discusses the curriculum of these “new and improved” universities: Should students spend their first two years on liberal arts courses, or should they immediately begin to specialize in order to speed their entrance into the workforce? Is the solution, as Bloom (1987) suggests, a return to the great texts of Western civilization? Or should there be smatterings of diversity, as the multiculturalists would like? The universities have chosen none of these solutions, focusing instead on building a curriculum that serves “outside” interests. The result has been a core curriculum that Aronowitz describes as the “elevation of incoherence to an educational principle, marked by the imposition of requirements that remain, in almost all cases, without intellectual justification” (127). However, he believes that much of the fault also lies with society, specifically parents, who buy into the media hype that stresses job preparedness and the needs of the employer.

The book recounts the historical changes that university systems have undergone as they have abandoned student- and education-oriented philosophies in favor of economics-oriented ones. No element of the university is safe from Aronowitz’s scathing and very entertaining critique of higher learning as he champions the “new” marginalized. He covers the commodification of students, the race to hire celebrity scholars, the exploitation of adjuncts and teaching assistants, the curricula of various departments as well as their pedagogy–or lack of it–and much more. Aronowitz provides a crucial rhetorical context for his argument but also goes beyond it to weave the threads of higher learning’s dismal history into the tapestry of a national failure.

Aronowitz’s solution is somewhat simple and idealistic, yet his vision [End Page 153] of true higher learning that puts a well-rounded education back at the center of the university’s mission is ambitious. Most critics want to go back to the “glory days” of the 1950s and 1960s, when liberal arts education thrived. By contrast, Aronowitz calls for a return to the early-nineteenth-century “true” core curriculum, along with the restoration of faculty control over academic life. The centerpiece of his plan is a detailed liberal arts curriculum: the application of four key disciplines–history, literature, science, and philosophy–to specific historical periods. While I applaud his vision of an intellectual utopia, I am not sure that he goes far enough to reform current practice. For one thing, much of what he suggests so articulately seems more apropos of a secondary-school curriculum. For another, while his curriculum would offer students more reflexivity and flexibility, implementing his model would be incredibly difficult, as his suggested changes show: “Most professors in the human and natural sciences would require considerable re-education. . . . It would probably work best if two or more instructors worked together with a large group and took responsibility for small study groups and tutorials or directed readings with individuals” (191). I doubt that many educators, if any, would be open to the idea of reeducating themselves and restructuring their own curricula when they are constantly under fire to prove their worthiness within their departments, to structure their classrooms according to “donor” suggestions, and to find the time for researching, writing, and publishing.

Aronowitz vocalizes the concerns that many of us have regarding the future of our colleges and universities. But while he provides a detailed and clever solution, there seems to be little hope of realizing it–at least not yet. Aronowitz assures us that there is a place for the market in academic life, but the market needs to be kept in its place. But how and where is the line drawn? How will it be held there? Unless a majority can be convinced that liberal arts education is fundamentally, not simply economically, valuable, the process of turning higher learning into another market sector will not slow down. Aronowitz’s book serves as both a warning and a strident call to action.


My Captain, My Captain!
November 9, 2009 @ 10:09 pm | So Sayeth Da Kaml

(going through all my old blog posts from years ago is proving to be a revelatory and depressing activity – what in the hell was WRONG with me then??)

When I was a kid – an eye-rolling opener to ANY anecdote – I used to pour  water down this little ant hole right outside our house and wait for the denizens to come scurrying out.  I was always amazed by the organized chaos and the hierarchy of those with wings, those carrying larva, those trying to find an enemy to fight, and those with no purpose other than to wander.

That is one reason I became a teacher and why I enjoy the process of teaching.  Enjoy is too weak a word, I LOVE it.  I should clarify that I love teaching college, live and in person – a brief stint teaching high school assured my assumption that it is NOT the arena for me.

As a college teacher I love poking and prodding my students – treating the classroom like my own ant farm – undespotically, that is.  Pouring water into their comfort zones and seeing what comes forth in the skittering.  I love getting them to voice their prejudices and biases, to make them proud of their opinions, even if they might not be popular, in an effort to make sure they practice understanding even if they can’t accept .  And I am a bit of a mental voyeur wanting to peek in on both the surface and the hidden thoughts of those people sitting in the desks – people who for four years in high school were sometimes taught what to think not that they COULD think.

Tonight, however, I was shocked – something that is rare for me to experience after 10 years of having been there and done that.  I am not sure if the lack of a live classroom has led me to feel this way, but I am in love with the two classes I teach at a local college.  They are amazing human beings with so much potential – even when it tends itself to aggravation.  They make it enjoyable to teach, even when they frustrate the hell out of  me in their procrastination and urban apathy.

What I most love about them is their ability to digress from one topic to so many others while remaining cogent and aware and introspective.  Tonight, a digression became a full-halt when one of them came out to the class in an effort to deal with her frustration of the opinions being offered against gay marriage and adoption (which, strangely enough, was a digression from dealing with weight subcultures).  A couple of opinions were on the side of the notions being wrong, and screwed up, and messing up children who have to deal with trying to explain having two mommies or two daddies – essentially what are now antiquated ideas and antedeluvian religious broo-haa-ha.  I was completely amazed by the student’s bravery to use herself as a way to silence and educate.  At the end of the day, I don’t know if it worked to do anything other than force people into a muzzle, but my goal is to get them to understand and move past the “ick” factor to a deeper meaning outside of their personal preferences which may or may not be influenced by religious dogma.

Maybe I have become so cynical that I am approaching naivete and am making something out of nothing, but if nothing else I am enjoying finding the love of teaching again…and playing Devil’s Advocate.


WritFict: Unfinished Devil
November 7, 2009 @ 3:53 pm | So Sayeth Da Kaml

So I decided to make this the first post/example/showcase of my writing because it’s a completely unfinished piece that probably has no life beyond this blog. I started writing it after a whirlwind viewing of The Devil Wears Prada and the first two seasons of Desperate Housewives. I love sardonic and sarcastic humor that borders on satirical. My biggest weakness as a writer is that I can’t stick to one damned genre (not a strong marketing point for publishers). My mother’s oft-lamentation of my being a jack-of-all-trades was most certainly rooted in truth and still very evident today. But my head was swimming with ideas and I saw myself a contemporary of Christopher Moore and James Morrow – mighty big shoes to fill.

Maybe one day I’ll finish it, but until then, enjoy the opening to The Devil Also Drives a Minivan:

Mr. Tiddlesbee, Jr. was dead.

It came as quite a shock to Señor Feliño who quite accidentally mistook Mr. Tiddlesbee, Jr. as a speed hump on his way to manicure the Katz lawn and arborium. Whispering Willow Pines had remained a relatively safe and sedate neighborhood, remotely located from any vestiges of the hustled and bustled city life. Crime had become such a foreign concept to the blissfully ignorant ( but happy) denizens that the stealing of a garden gnome was seen as a venal sin.

But there lay Mr Tiddlesbee, Jr. in the rounded shadow of Señor Feliño who squinted at what remained of one of the most beloved Pines inhabitants. The brisk autumn evening had taken care to preserve the body, but it had begun to steam as the dawn approached. The only tell-tale sign that something evil occurred was the roller-coastered loop of a tire track that ran the length of his once-supple, now-mangled body.

Señor Feliño took off a tattered straw hat from his sweaty head and murmured a prayer as various Pines residents came outside to collect their newspapers – pausing a moment at the silent eulogy taking place at the intersection of Red Mesa Avenue and Magnolia Place. But on that street, on that crisp autumn morning, only one curtain was cautiously drawn aside to survey the scene unnoticed.

Yes. The quiet and mundane life of Whispering Willow Pines was about to come to an end.


Jon Gosselin is a Fucking Douchebag
June 22, 2009 @ 9:01 pm | So Sayeth Da Kaml

Poster Child for Selfish Bastard Fathers

This man is suffering a delayed quarter-life crisis generated by his inability to keep his dick in his pants and by a severe lack of maturity in dealing with being a father with a family to look after and a spouse with whom he needs to just patch it up with.  Find your ballsack, man.

Watching their “announcement” episode and I am floored by his reasons which run the gamut from “I’m 32 and I have my whole life ahead of me” to “I have feelings, too.”  Seriously, now?  He is acting like he is still in college fucking around with people way younger than he is and acting like a senile lothario with erectile dysfunction that has spread to his brain.

This is not to say that Kate is a saint because she can be a harping shrew every once in a while, but this is clearly a case of a strong vs weak personality.  When those kids grow up they are gonna be so pissed at Daddy for being a raging moron.


Obama…I Hope You’re Kidding
April 6, 2009 @ 12:20 pm | So Sayeth Da Kaml

http://www.cnn.com/2009/POLITICS/04/06/obama.turkey/index.html

I sincerely hope that Obama has a grander scheme for this major misstep in political announcing.  If he is not, he is going to have a world of problems when the Armenian community, which is largest in the U.S., starts marching the streets.  You can’t call a country a model one for the world to follow when they don’t even admit to singularly slaughtering 1.5 Armenians in the last century’s first genocide (contrary to popular belief the Jewish community does not hold that morbid honor).  They deny it, refuse its existence, and claim it never happened.  And we’re supposed to FOLLOW them???  I take issue with some of what he says:

“I’m trying to make a statement about the importance of Turkey, not just to the United States but to the world…”

It’s only importance is as a political ally and crossroad for East and West.

“It’s a country that possesses an extraordinarily rich heritage but also represents a blend of those ancient traditions with a modern nation state that respects democracy, respects rule of law and is striving toward a modern economy.”

The hell it is…talk to any free-thinking and unbrainwashed Turk and you will quickly find out how oppressive the government is.  Journalists still get thrown in jail for saying the wrong thing, you can’t practice your own religion, there is still severe sexism and homophobia (FYI, if you’re gay the only way to escape persecution is to get a sex change and become a woman…no…lie).

The one thing that makes me think that he has an ace up his sleeve is this:

“Turkey is the most important majority-Muslim state when it comes to the United States’ interest in the region,” he said.

Obviously, his recent plans have included mending the shitty broken relations and opinions of Americans worldwide, largely in thanks to Bush, so I can understand his political gameplay and see his strategy.  The rest of the article pretty much covers that angle.  But if he does not use this new partnership to his benefit to finally get them to admit to their crimes against humanity that happened now almost 100 years ago then I am pretty much off the Obama bandwagon and won’t really offer my support for much.  This is a huge issue for many Armenians not only in this country, but also worldwide.  Every administration, not including the one in office at the time, has refused to take any steps because of some supposed strategic location of Turkey to the rest of the East.  Have they never heard of DETOURS.

Ugh…today…I am disgusted.


Newness Breeds Insanity
April 6, 2009 @ 12:28 am | So Sayeth Da Kaml

Ok, so the new-new blog design is pretty much done and with so much less headache than the last few iterations.  I like it and should make it easy from now on when I want to switch to other things.  Just a few tweaks and additions.

The best, and worst, part is having to go back through all 800+ of my posts from the past 9 years to fix and title the posts transferred from Blogger so that they show up in my WP archive.

The goal…to ACTUALLY write and update and do…blogging…thingie…stuffs.


The Advocacy of the Ludicrous
April 5, 2009 @ 2:12 am | So Sayeth Da Kaml

Sean Kennedy – the editor of The Advocate – is a blazing moron. More on this later when I am not so damned tired.


The Re-Re-Redesign
April 4, 2009 @ 10:34 pm | So Sayeth Da Kaml

As I suspected, the time I spent designing my last template has been binned in favor of pre-desgined temps from the ‘net. I am done trying to design something fun and tailor-made when I can just enjoy the many good, and working, ones that already exist and change from one to the other when I feel like it without having to screw around with the coding. You win WP….I give in. YOU HEAR ME?? I GIVE IN!!!

Ima be ok…


MUST FINISH!
January 22, 2009 @ 1:58 pm | So Sayeth Da Kaml

The goal for this weekend:  Finish cleaning the html messes on this site and update my archives and write my about entry.